Find answers to common questions about our support system
Yes, the AI Assistant is available 24/7 to help answer your questions and provide instant support. However, for complex issues, you may need to create a ticket.
The AI Assistant provides accurate responses based on the knowledge base and common support scenarios. For specific or complex issues, it may suggest creating a ticket for human support.
You can browse the knowledge base and use the AI Assistant without an account. However, to create tickets and track your support requests, you need to register.
The best way to contact support is by creating a ticket through the system. This ensures your request is properly tracked and you receive timely responses.
When creating a ticket, include a clear subject, detailed description of the issue, steps to reproduce the problem, and any relevant screenshots or files.
You cannot edit the original ticket message, but you can add follow-up messages with additional information or clarifications.
Tickets are prioritized based on the priority level you select (Low, Medium, High, Urgent) and the nature of the issue. Urgent tickets are handled first.
If your issue is not resolved, you can reply to the ticket with additional information or escalate it by changing the priority to Urgent. Our team will continue working on it.
You will receive email notifications when there is a response to your ticket. You can also check the ticket status in the "My Tickets" section.
Tickets are private and can only be viewed by the ticket creator and support staff. For security reasons, tickets cannot be shared externally.
The AI Assistant provides instant answers for common questions, while tickets are for specific issues that require human support and detailed investigation.
Support staff will mark tickets as solved when the issue is resolved. You can also close the ticket yourself if you are satisfied with the solution.
There are no strict limits on the number of tickets you can create. However, we recommend checking the knowledge base and AI Assistant first to avoid duplicate tickets.
You can provide feedback by replying to your ticket or creating a new ticket with your feedback. We value your input and use it to improve our services.
Yes, the system is fully responsive and can be accessed from any mobile device, tablet, or desktop computer through a web browser.