Find answers to common questions about our support system
Autoclub Support is a modern customer support system with AI assistant, ticket management, and knowledge base features.
To create a support ticket, log in to your account, go to "My Tickets" section, and click "Create New Ticket". Fill in the subject and description, then submit.
You can track your ticket status by going to "My Tickets" section. Each ticket shows its current status: Open, Waiting, Solved, or Closed.
The AI Assistant is an intelligent chatbot that can help answer your questions instantly, search the knowledge base, and assist with common issues 24/7.
You can search the knowledge base by using the search bar on the home page or in the knowledge base section. Enter keywords related to your question.
Yes, you can attach files when creating a ticket or replying to a ticket. Supported file types include images, documents, and other common formats.
Response times vary depending on the priority and complexity of your issue. High priority tickets are typically answered within 1-2 hours, while standard tickets may take 24-48 hours.
To change your password, go to your profile page and look for the password change option. You will need to enter your current password and the new password.
If you forgot your password, use the "Forgot Password" link on the login page. You will receive an email with instructions to reset your password.
Yes, you can request account deletion by contacting support. Please note that this action is irreversible and all your data will be permanently deleted.
You can update your profile information by going to the Profile section. Click on "Edit Profile" and make the necessary changes.
Available ticket priorities are: Low, Medium, High, and Urgent. Urgent tickets receive the fastest response time.
You can close a ticket by going to the ticket detail page and clicking the "Close Ticket" button. Once closed, you can still view the ticket but cannot add new messages.
If you need to reopen a closed ticket, please create a new ticket and reference the old ticket number. This helps maintain proper ticket history.
You can upload various file types including images (JPG, PNG, GIF), documents (PDF, DOC, DOCX), and other common formats. Maximum file size is typically 10MB.